Do you have a physical location?
We are a home-based bakery located in La Grange, Kentucky. Currently, we sell our pastries through online orders and orders placed over call/text. We hand-deliver all orders in Kentucky at this time. Shipping is not available. We also can be found at local festivals, fairs, farmer’s markets, community events and other events. We will post an announcement on our page and/or social media sites so you are aware of where we will be physically located.
How do I place an order?
Orders can be placed directly through this website by clicking the order cupcakes, mini cupcakes, and chess bar buttons on the Home page. You can also view all products in the Shop page. From there, you will be able to enter your delivery address, delivery date and time, and complete checkout.
Can I order multiple flavors or custom flavors/ quantities?
Yes! You can select multiple of our standard flavors at no extra charge. We charge by the count and any toppings and fillings requested. For special requests outside of our standard menu options, contact us directly to discuss flavors, decorations, fillings, and quantities.
Do I need to create an account to order?
Creating an account is optional. You can checkout as a guest, but an account makes reordering easier and tracks past orders.
Can I pick up my order instead?
We are a hand-delivery only business at this time. We can meet at a centralized location, if you prefer. You can select your preferred date and time and add deliver address or notes on delivery location at checkout.
How far in advance do I need to place an order?
We require at least 3 days’ notice to ensure freshness. Larger or custom orders may need more notice. When you checkout the next available date takes this timing into account.
Do you deliver on holidays or weekends?
Delivery availability varies. Check our delivery calendar during checkout for available dates.
Are your products made from scratch?
Yes! All our baked goods are made fresh using high-quality ingredients. Our cupcakes and mini cupcakes and frostings are made from scratch.
Do your products contain gluten, nuts, dairy, or eggs?
Yes, varying by item. Allergen information is listed under each product’s description on our Shop page.
What payment methods do you accept?
We accept Apple Pay, Google Pay, credit/debit cards, Venmo, Cashapp, and cash at delivery.
Do prices include tax?
Our products are packaged food items and we only serve customers from Kentucky. In the state of Kentucky we are allowed to be tax exempt so sales tax is excluded from your order.
Can I use a gift card to purchase my order?
Yes! Enter your gift card at checkout.
Will I receive an order confirmation?
Yes, an email confirmation is sent immediately after your order is placed.
Can I modify or cancel my order?
Changes or cancellations must be requested at least 48 hours before your scheduled delivery. Contact us as soon as possible.
What health and safety procedures are being followed in the kitchen during work hours?
We are licensed by Kentucky Public Health and Safety and comply with Kentucky’s laws and regulations. Our license number is: KYF0080002228 and is in active good standing.
Frequently, we perform the following procedures:
- Sanitize all equipment and surface areas and keep areas of food and equipment storage clean, organized, and sanitized.
- Wash hands frequently while working and use food grade gloves
- Prevent cross contamination by separating ingredients, such as raw eggs and flour
- Wipe down walls and clean floors
We also have bug screens installed on windows and doors to keep insects out. We do not allow pets and children in kitchen area. We also have LED bright lights installed to ensure we have good lighting for cleaning purposes. No one who is sick or showing signs of sickness, such as sniffling is allowed in kitchen area.
What are your operating hours?
We are here for you when you get hit with that sweet craving! We are a made to order business, so once you place your order online, we begin working on it to get it baked fresh and sent to you when you need it.
We deliver Sunday – Saturday with defined delivery time slots depending on the day of the week. You can check those time options during checkout and select best time for you.
Do you plan to offer seasonal flavors to your current menu?
Yes! We have our standard year-round flavors of our chess bars and cupcakes. Check out our site regularly to see any new featured flavors.
How do I store my pastries?
For cupcakes, best enjoyed within 3-5 days stored in the refrigerator. Our frosting is dairy-based and must be refrigerated.
For chess bars, it is best to store them in an airtight container and place them in refrigerator or leave on container at room temperature for up to 3-5 days, except for the Apple Cinnamon Chess Bars. The Apple Cinnamon Chess Bars contain apples; thus, they should be refrigerated in order to last longer.
If refrigerated, they are best eaten within 7 days from the date it was processed (see the label on package for details).
If you want your chess bars to last longer, you can wrap them in plastic and/or aluminum foil, then place them in a cool dry place, such as the freezer. For extra protection, you can also place your wrapped chess bars in an airtight container prior to placing them in the freezer.
Do you offer corporate or event orders?
Yes! Please contact us at least 2 months in advance for large orders or events. A vendor agreement will be provided once your event is booked. This confirms your order details, delivery schedule, and compliance with your venue requirements.
Will your bakery comply with venue requirements for weddings or events?
Some venues require vendors to provide a copy of food license, liability insurance, and vendor agreement before allowing setup. We are happy to coordinate with you and your venue coordinator to provide these documents upon request well before your event date.
I have a question that was not answered here. Where do I submit it?
You can submit any additional questions directly text/call or email us at 1bitepastries@gmail.com or (502) 443-0325. If you call, please leave a message so we know it is not spam. Our team is responsive and will answer you within 24-48 hours.
